Terms of Service
These Terms of Service ("Terms") are a binding agreement between you and VeinFusion ("VeinFusion," "we," "us"). By creating an account or using the Platform, you accept these Terms on behalf of yourself or the organization you represent. If you do not agree, do not use the Platform.
1. What VeinFusion is — and is not
VeinFusion is a coordination platform that connects specialty pharmacies with independent, credentialed infusion nurses and contracted physicians, and gives patients visibility into their scheduled visits. VeinFusion is not a pharmacy, does not dispense or ship medication, and does not itself provide medical care, nursing services, or medical advice. Clinical decisions are made by the licensed professionals involved in your care; medications are dispensed by the prescribing pharmacy.
If you are experiencing a medical emergency, call 911. The Platform is not monitored for emergencies.
2. Accounts and roles
- Access is role-based: pharmacies, nurses, physicians, patients, and administrators each see only the data their role requires.
- You must provide accurate registration information and keep your credentials confidential. You are responsible for activity under your account.
- Patient accounts are created by invitation in connection with a pharmacy's work order. You must be at least 18, or the authorized caregiver or legal representative of the patient.
3. Professional participants
- Nurses participate as independent contractors, not employees or agents of VeinFusion. Nurses represent that every license, certification, and competency in their credential wallet is accurate and current, and must not accept a work order outside the scope of their licensure. Compensation for a completed, signed, and approved visit is set out in the work order before acceptance.
- Physicians participate under a separate professional services agreement and exercise independent clinical judgment.
- Pharmacies are responsible for the accuracy of the work orders they post, for lawful prescriptions, and for their payment obligations for completed work.
4. Acceptable use
Use of the Platform is subject to our Acceptable Use Policy, which is part of these Terms.
5. Payments
Pharmacy fees and nurse payouts for each work order are stated before the order is accepted. Payment processing is performed by third-party processors; VeinFusion does not store full payment card or bank account numbers. Payouts may be withheld or reversed where a visit fails documentation or quality review, subject to the applicable professional agreement.
6. Health information
Health information on the Platform is handled as described in our Privacy Policy. Where VeinFusion acts as a business associate of a covered entity under HIPAA, the applicable business associate agreement governs in addition to these Terms.
7. Intellectual property
The Platform, its software, design, and content (excluding content you submit) are owned by VeinFusion or its licensors. We grant you a limited, revocable, non-transferable license to use the apps and portals for their intended purpose. You may not copy, modify, reverse engineer, scrape, or resell the Platform.
8. Termination
You may stop using the Platform at any time; professional participants may deactivate their account subject to completing accepted work orders. We may suspend or terminate access for breach of these Terms, credential lapses, safety concerns, suspected fraud, or as required by law. Sections 6–11 survive termination.
9. Disclaimers
The Platform is provided "as is" and "as available." To the fullest extent permitted by law, VeinFusion disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. VeinFusion does not warrant that the Platform will be uninterrupted or error-free, and is not responsible for the acts or omissions of pharmacies, nurses, physicians, or patients.
10. Limitation of liability
To the fullest extent permitted by law, VeinFusion's aggregate liability arising out of or relating to the Platform will not exceed the greater of (a) the fees paid by you to VeinFusion in the twelve months before the claim arose, or (b) one hundred U.S. dollars. VeinFusion is not liable for indirect, incidental, special, consequential, or punitive damages. Nothing in these Terms limits liability that cannot be limited by law, including liability for gross negligence or willful misconduct.
11. Dispute resolution
These Terms are governed by the laws of the State of [GOVERNING-LAW STATE], without regard to conflict-of-law rules. Before filing a claim, you agree to contact us at legal@veinfusion.com and attempt to resolve the dispute informally for 30 days. Professional participants' agreements may contain their own dispute terms, which control for those relationships.
12. Changes
We may update these Terms. Material changes will be announced on this page (and in-app for signed-in users) at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
13. Contact
VeinFusion · [REGISTERED ENTITY NAME] · [ADDRESS] · legal@veinfusion.com