Request Data Deletion

Under the California Consumer Privacy Act, Cal. Civ. Code §1798.105 — available to all users, not only California residents.

You can ask us to delete the personal information we hold about you. Here's how it works:

• Verification. We match your request against your account (name, email, role). For sensitive requests we may ask for additional confirmation from the email on file.
• Timeline. We confirm receipt within 10 business days and respond within 45 days (extendable once by 45 days with notice).
• What we can't delete. Some records are exempt from deletion by law — for example visit documentation and audit records we must retain, information needed to complete a transaction or payout, and security records. Protected health information held for your pharmacy is subject to the pharmacy's retention obligations; we will tell you if part of your request needs to go to them.
• No discrimination. Making a request never affects your access to care coordination or your standing on the Platform.